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Terms & Conditions

This website (http://clearpathassessments.com.au) belongs to Your Wits Pty Ltd trading as ‘ClearPath Assessments’ (‘ClearPath’, ‘ClearPath Health’, ‘we’, ‘our’ or ‘us’).

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This page sets out:

  1. Terms of Services;

  2. Refund policy;

  3. Privacy policy; and

  4. Website terms and conditions.

 

If you are happy to access and use our website, you are taken to have agreed to these terms and conditions. 

If you have any questions, please contact us via email at info@clearpathassessments.com.au. 

 

At ClearPath Assessments, we are dedicated to connecting psychologists and other allied-health clinicians with patients and customers across Australia. Our modern, secure, online platform allows us to link you with personalised, professional support with access from the comfort of your own home, no matter where you are in the country.


 

TERMS OF SERVICE​
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What Services do you offer?
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We serve as a facilitator connecting patients with a network of allied-health and other healthcare specialists. While we do not directly provide healthcare services, our user-friendly platform enables you to access, book, and pay for assessments with mental healthcare and other specialists.

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You acknowledge that ClearPath Assessments is not a medical services provider and does not provide healthcare services or function as a mental health or healthcare practitioner. All consultations are provided by qualified third-party specialists who are not employed by ClearPath Assessments. 

 

How much will I pay for the assessments?
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The cost of each appointment varies based on the particular healthcare practitioner and the services provided by such practitioner, and you will be informed of the exact costs of the services before your appointment is booked.

Set out below is a general indication of the price range that may be charged by the mental health or other practitioners we may connect you with:

 

  • Speech Assessment - $300-1000

  • ADHD Assessment - $1700 - $2300

  • Autism Assessment - $2300 - $2600

  • Cognitive Assessment - $1400-$1600

 

The above rates are not final and are subject to change at the discretion of the relevant mental healthcare practitioner or other service provider, at any time. A specific quote will be provided at the time of booking your appointment. 

 

How can I pay for the appointment and Services?
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Generally, before booking, a deposit will be required. In some instances, full payment would be required before booking the appointment. Balance of the fees is required to be made four days before your scheduled appointment. If there are any issues with your payment, we will promptly contact you to resolve the issue. If we are unable to resolve the payment issue, your appointment will be cancelled, and you will be notified that your appointment has been cancelled.  

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You will not be charged any additional fees to book an appointment with a mental health or other service provider through ClearPath Assessments. However, you may be liable to pay a cancellation fee for any change or cancellation of the appointment.

 

Fees are privately billed, and you can pay for your appointment and other services you may receive by credit card via our secure payment gateway. Payments made by Visa or MasterCard will be subject to a two per cent (2%) surcharge.  Alternatively, you can pay via bank transfer (no transaction fees apply).

 

Why have I received an email regarding changes to my appointment? 
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Due to unforeseen circumstances or scheduling conflicts, it may be necessary to change the date, time, or platform of your appointment. In such a case, the health practitioner you have chosen will directly notify you of any changes in a timely manner.

 

Can I cancel or modify my appointment date? 

 

Cancellation/reschedule policy of the chosen practitioner/clinic will be provided before booking your appointment.  A cancellation/reschedule or an administrative fee will apply for any changes, depending on the type of appointment and notice provided.

Should you wish to change your appointment date after your payment has been processed, please contact your chosen mental health or other healthcare practitioner or their practice. They will try their best to accommodate your request.

 

Force Majeure
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We will not be liable to you for any loss, damage or expense caused by any failure or delay in delivering of services by the chosen healthcare practitioner[s] due to circumstances beyond our control, including but not limited to fire, flood, tempest, earthquake, pandemic (including COVID-19), epidemic or other acts of God, riot, civil disturbance, theft, crime, strike, lockout, breakdown, war, any supply chain issues or any other matter beyond our control.

 

Applicable law
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You acknowledge that the laws of New South Wales, Australia, without regard to principles of conflict of laws, govern your use of our website and the services we (and the mental healthcare and other healthcare practitioners/specialists) provide to you.

 

PRIVACY POLICY 

 

See here


 

WEBSITE TERMS OF USE

 

Intellectual Property Rights
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Our website contains intellectual property (including copyrights, trademarks, and other proprietary information) owned by ClearPath Assessments and third parties. 

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We and our third-party partners retain all rights, titles and interests in our website and all related content. Nothing you do on or in relation to the website grants you any rights or transfers any ownership to you, including:

  1. the business name, trading name, domain name, trademark, industrial design, patent, registered design, or copyright;

  2. the right to use or exploit a business name, trading name, domain name, trademark, or industrial design; or

  3. any system or process that is the subject of a patent, or copyright (including adaptations or modifications of such systems or processes), owned by ClearPath Assessments or any third party.

 

General information
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When you visit our website, https://clearpathassessments.com.au/, we may collect certain information, including but not limited to browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site and make informed decisions to enhance our user experience and improve our service.

 

Links to Third-Party Websites 
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Our website may contain links to other websites for your convenience. These links are provided solely for your convenience and do not imply or constitute sponsorship, endorsement, or approval of the linked websites. Please be aware that we are not responsible for the privacy practices or content of such third-party websites. We encourage our users to be aware when they click on a link and leave our website to read and review the privacy statements and terms of use of each linked website, as they may collect and handle personally identifiable information in a different manner. This privacy policy applies solely to information collected by and on this website.

 

Content and service descriptions
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The content and service descriptions provided on our website are intended to be informative and helpful. We do not warrant or guarantee that any of such content available on our website is accurate, complete, reliable, current, or error-free.

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We may change or update any content on our website at any time without prior notice. We reserve the right to modify, amend, or remove any content or service descriptions on our website at our discretion.

 

Client account security
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For security purposes, you must not share your Client Account login details with anyone else.

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If you use this site, you agree to take full responsibility for maintaining the confidentiality of your Client Account and password. Additionally, you agree to restrict access to your computer or device to prevent unauthorised use of your account. You acknowledge and accept that you are solely responsible for all activities that occur under your Client Account or password. Any action taken or information accessed using your account will be attributed to you.

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We reserve the right to terminate your Client Account at any time and at our sole discretion. 

In the event you are under 18 years of age and wish to purchase services with a credit card, we will require the consent of a parent or guardian at the time of purchase.

 

Credit Card Information
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We do not store any credit card information that you provide. If payments are made via our website, they are securely managed by our third-party payment gateway vendor in compliance with relevant standards.

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Suspending or terminating site access

We may suspend or terminate your access to and use of our website, without notice, if you are found or even suspected to be in breach of these terms. 

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Viruses

We make every attempt to ensure that the website is free of viruses and other malicious code that may affect your computer systems. However, your access to and use of the website is at your own risk. You must take your own precautions to protect your computer systems against any viruses and other malicious code. We shall not be liable for any damages or losses resulting from viruses or other malicious code that may affect your computer systems.

 

Cyber security
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To protect yourself against potential fraud or unauthorised payment requests, you must take appropriate steps to ensure that any requests for payment purporting to be from ClearPath Assessments are genuine, including by calling or emailing us to request confirmation.

 

Contact Us
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If you have any questions or concerns regarding our Terms of Services, Refund Policy, Privacy Policy, or Website Terms and Conditions, please contact us at privacy@clearpathassessments.com.au and we will endeavour to respond as soon as possible.

 

How can I make a complaint?
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If you wish to make a complaint related to the ClearPath Assessments platform’s technical issues or website functionality, please submit details of your complaint to complaints@clearpathassessments.com.au. 

We will investigate and respond as soon as possible after receiving written notice of your complaint.

If you wish to make a complaint regarding the services you have received from a practitioner, please contact the healthcare practitioner or their practice directly. Any complaints received by ClearPath Assessments relating to a Service provided will be forwarded to the appropriate practitioners for their attention and response. 

 

Changes to Terms and Conditions 
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We reserve the right to change, modify, and/or update any of these Terms and Conditions from time to time and without prior notice to you. Any changes made to the Terms and Conditions will be published on our website. We recommend that you periodically review the Terms and Conditions on our website.

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